Returns & Satisfaction Guarantee

Satisfaction Guarantee & Return Policy

At Thunderstruck Ag, we stand behind the performance of our Razors Edge Concaves. We are committed to ensuring every customer achieves optimal results in their operation.

If a customer is not satisfied, returns may be considered under the following conditions:

1. Mandatory Setup Support Process

To qualify for any return authorization, the customer must complete the following steps:

• Initial Consultation: Customer must contact their sales representative to clearly outline the performance issues being experienced.
• Remote Support: Thunderstruck Ag will provide access to a product specialist who will work directly with the customer to properly dial in combine settings.
• On-Farm Support (if required): If the issue cannot be resolved remotely, Thunderstruck Ag reserves the right to send a representative to the customer's farm to assist with setup and optimization.

2. Return Eligibility

Returns will only be authorized if:

• All support steps above have been completed, including an on-farm visit, and
• Thunderstruck Ag is unable to resolve the performance issue.

Products returned without completing this process will not be eligible for return or credit.

3. Return Terms

• Approved returns are subject to a 15% restocking fee.
• Customer is responsible for all return shipping costs to the designated Thunderstruck Ag warehouse.
• Refund will be issued for the original purchase price less the restocking fee, once the product has been inspected and approved.

4. Product Condition

Concaves must be returned in usable condition. Excessive damage, abuse, or modification may result in additional deductions or denial of return.

Questions about shipping or a return? Contact our team →